Last week, we provided an incorrect information about the reward eligibility in the Rise of Devovorga event. Due to an internal misunderstanding, we stated that characters would be able to claim the reward if they dealt damage to one of the incarnations or Devovorga herself, even if they were not online when the boss they attacked was killed.
However, this information was not correct as characters who attacked a boss could only access the reward room if they were online the moment the monster died. Many players relied on the information we provided and followed our advice just to find themselves unable to claim the rewards after their game world had succeeded in the event. We would like to take this opportunity to offer our sincerest apologies for this incident. Of course, we did not hand out incorrect information intentionally. Nevertheless, we still failed you as it is our responsibility to provide you with reliable information and to avoid such internal misunderstandings. We are truly sorry for causing you disappointment during this event.
In order to make amends we checked feasible possibilities to let all players who relied on us and participated in this event enjoy the rewards. Therefore, we decided to extend the reward eligibility to all characters who entered one of the level restricted portals or Devovorga's lair before their game world succeeded in the event. In order to reach the reward room you have to use the portal meant for your level range. Characters with access to Vengoth can also use the portal in Devovorga's lair.
We hope to soothe your disappointment with this solution. Please note, though, that it is an exception that is only available this time. You can claim your rewards until server save on September 30, 2012.